The rules of 3

There is a big difference between management skills that everyone can get or learn and management abilities that only people with this character has got.

A manager or a leader must have in mind 3 rules of act :

• manage 3 entities that he work with : client, ressources(people and materials), project
• deal with 3 operational views : time, cost(e.g.budget,fee), efficency
• drive the project with 3 organisational features: tools , methods, quality

Tools and methods

Some tools are made to help the manager in its duties. Other use methodes dedicated to management processes such as ITIL,Prince2 or even Scrum (based on Agile methodology)

To have a better view of who or what has been done or not, current or pending, some use tools like MS Project or ERP. With such a tool, the manager can organise the tasks and communicate with all stakeholders at any stage of a project.

Quality

A third way to improve the management process is brought through quality management . Nowadays Quality Business has been introduced at every steps for people and project : customer relationship, client communication, staff corporate involvement, production validation control. The ISO Standards make the quality management uniform for each company who want to deal with. A new way to manage quality for certified ISO 9001 companies is implemented in 2015 : that aims to look beforhand what it is going to happen to the company, the people and the project or product (e.g.service, activity or product) from inside or outside. This has to be made with a risk assessment and analyses .

Besides,a continuous improvment must be implemented with a notification system including the non-compliance items. The Deming wheel is running...

*Rother, Mike (2009), Toyota Kata, McGraw-Hill, p. 76